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Rohit Menon

Senior Product Manager - Payments

Bengaluru, India | +91 90000 11111 | rohit.menon@example.com | linkedin.com/in/rohit-menon

SUMMARY

Product manager with 8 years across payments and risk, shipping systems that move ₹1,400 crore a year. Took a checkout flow from 71% to 89% completion, cut chargeback losses by 34%, and led a team of 6 engineers and 2 designers through two platform migrations.

Owned three products from zero to over 1 million monthly active users.
Reduced payment failure rate from 9.4% to 3.1% in four quarters.

EXPERIENCE

Senior Product Manager, Checkout

Mar 2023 – Present

PayNorth · Bengaluru, India

Raised checkout completion from 71% to 89% in three quarters by rebuilding retry logic and adding a saved-instrument flow, worth ₹96 crore in recovered volume.
Led a 6-engineer team through a migration off the legacy gateway with no customer-facing downtime across 4.2 million monthly transactions.
Cut payment failure rate from 9.4% to 3.1% by instrumenting every decline code and routing around two underperforming acquirers.

Product Manager, Risk

Jun 2021 – Feb 2023

PayNorth · Bengaluru, India

Shipped a rules-plus-model fraud engine that cut chargeback losses 34% while holding false-positive declines under 0.4%.
Replaced a 3-day manual review queue with a scored triage flow, bringing median case resolution to 4 hours.

Associate Product Manager

Jul 2018 – May 2021

Kanban Systems · Chennai, India

Launched the self-serve onboarding flow that took the product from 12,000 to 310,000 monthly active users in two years.
Ran 40+ customer interviews a quarter and turned the findings into a roadmap that shipped 9 of 11 committed features on time.

SKILLS

Product: Discovery, Roadmapping, Pricing, A/B Testing, Go-to-Market, Stakeholder Management

Domain: Payments, Fraud & Risk, Reconciliation, UPI, Card Networks

Data: SQL, Amplitude, Looker, Python (pandas), Experiment Design

EDUCATION

MBA, Marketing & Strategy

2018

Indian Institute of Management Kozhikode · Kozhikode, India

B.Tech, Electronics and Communication

2015

NIT Trichy · Tiruchirappalli, India · 8.4 CGPA

CERTIFICATIONS

Certified Scrum Product Owner — Scrum Alliance, 2022

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